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Account Troubleshooting

I can't find a specific project. What should I do?

Try the following steps:

  1. Check that your search filters aren't excluding it. A Bid Value filter will hide projects with no value assigned.
  2. Search using the Project ID directly.
  3. Search using keywords from the project name.
  4. Check that the project is within your subscribed geographies. Projects in states outside your subscription won't appear in your results.
  5. Check that the project matches your subscribed opportunity types. If your subscription doesn't include the relevant trade or posting type, the project won't appear in your alerts or search results. Contact support at success@na.hubexo.com or (866) 316-5300 if you'd like to review or adjust your subscription.
  6. The project may not yet be in the system, or may have closed or been removed.

              I'm not receiving my daily alert emails.

              • Check your spam or junk folder and mark Bid Ocean emails as safe/not spam.
              • Verify the correct email address is set in your profile under Settings > Change Default Email.
              • Make sure you have a Quest account. Quest is separate from Bid Ocean -- see Article 14.
              • Try copying the Quest Number from the Overview tab and searching for it directly on Quest.

              I signed up with the same email I use for ConstructionWire, and now my CW password isn't working.

              This is expected. When you sign up for Bid Ocean with an email that's also used for ConstructionWire, the system updates your password to the Bid Ocean temporary password. Follow the first-time sign-in steps in Article 4 to set a new permanent password. This will become your shared login for both platforms.