How do I get help or contact support?
The Bid Ocean support team is here to help with any questions about your account, subscription, or the platform.
Ways to reach us
- Email: success@na.hubexo.com
- Phone: (866) 316-5300
- Live chat: click the chat icon on any page within portal.bidocean.com
What we can help with
- Account setup and sign-in issues
- Subscription changes -- upgrades, downgrades, coverage adjustments, cancellations (see Article 19)
- Billing questions
- Technical issues with the platform
- Questions about specific projects or data
- Product feedback